Privacy Policy

Brushworks Services Co. ("Brushworks," "we," "our," or "us") is committed to protecting your privacy and ensuring full compliance with SMS industry regulations, including A2P 10DLC, TCPA, and CTIA guidelines. This Privacy Policy explains how we collect, use, and protect your personal information, including phone numbers collected for communication regarding quotes, scheduling, and project updates.

1. Information We Collect

We only collect information necessary to provide services you have requested, including:

• Contact Information: Name, phone number, email, address
• Service Details: Property size, terrain, brush density, and related job requirements
• Communication Records: Emails, messages, phone call history, and SMS interactions

We do not collect sensitive personal data unless it is directly required to provide services and you have given explicit consent.

2. How We Use Your Information

Your information is used exclusively to:

• Provide quotes and estimates
• Schedule and complete services
• Send service-related updates, appointment reminders, and follow-ups via SMS, email, or phone
• Respond to customer inquiries and provide support

We do not sell, rent, or share your information with third parties for marketing purposes. Your information is used only to fulfill services you have requested.

3. SMS Communication & Consent (A2P Compliance)

By submitting your phone number through our website, quote form, or scheduling system, you explicitly consent to receive SMS messages related to your service, including:

• Appointment confirmations and reminders
• Estimate follow-ups
• Weather or scheduling updates
• Service updates and customer support messages

Opting out of SMS does not affect your ability to receive services, but it may impact our ability to provide real-time updates.

4. Data Protection & Storage

We use industry-standard administrative, technical, and physical security measures to protect your information. Data is stored securely and accessed only by authorized team members strictly for operational purposes.

5. Your Rights

You have the right to:

• Request access to your information
• Request corrections or updates
• Request deletion where legally permissible

To exercise your rights, contact us using the information in Section 9.

6. Cookies & Website Tracking

We may use cookies or analytics tools to improve website performance. These do not collect personally identifiable information unless voluntarily submitted.

7. Third-Party Services

If we use third-party platforms for scheduling or payment processing, these services may have their own privacy policies. We do not authorize these providers to use your data for any purpose beyond fulfilling your service.

8. Changes to This Policy

We may update this Privacy Policy periodically. All updates will be posted on this page with the revised effective date.

9. Contact Us